The Customer Information System (CIS) Operator will ensure the efficient operation of the CIS area in association with the business objectives of the Cooperative by assisting in the planning, directing, organizing, and coordinating the CIS related activities of the Cooperative.  The CIS Operator will also work closely with all departments to identify, recommend, develop, implement, and support cost effective technology solutions for all aspects of the Cooperative. 

Essential Duties and Responsibilities will include but are not limited to, the following:

• Assist in coordinating, operating, and managing a moderately complex CIS system.
• Perform major tasks on CIS system such as monthly billing, delinquent billing, capital credit retirements and allocations, labels for Cooperative Living magazine, bank drafts and perform ACH functions.
• Perform required daily, weekly, monthly and/or yearly tasks on computer system such as daily and monthly closes for various departments.
• Troubleshoot CIS system, and meter reading issues as they arise. This includes meters not searching in and meters that are not reading or have good daily reads.
• Assist in the installation of software and new releases on CIS System.
• Balance the daily system to reports generated and send to accounting as needed.
• Assist in coordination of automated meter reading (AMR) system with CIS billing system. Check meter readings daily.  Verify status of non-reading meters daily.  Follow up on meter changes.  Learn and implement other processes available through the AMR system. 
• Manage security access and disaster recovery planning for CIS system.
• Maintain documentation for all CIS systems and if no document is present create notes and documents on the processes of the system.
• Assist in training employees on the capabilities and use of the various computer systems and assist employees in problem determination and resolution.

A high school diploma or equivalent is required. 

Salary commensurate with experience.  Excellent fringe benefits. 

This institution is an Equal Opportunity Provider and Employer.