Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Working closely with clients to support end to end journey from solutioning to business live.
Using data insights to inform the performance of the team and opportunities for continuous improvement
Assisting with coaching and mentoring to the team and looking for continuous improvement opportunities
The performance management of delivery team members, providing opportunity for self-development
Responsible for customer onboarding with DBS API system, manage clients' expectation, completed client's UAT and live in production.
Responsible for conducting research, refinement and improvement of methodology and solutions, provide high-quality IT consulting and implementation services for internal teams and clients, and has the capability to manage and govern two or above large consulting and implementation projects simultaneously.
Provides solutioning to complex deals and complete the delivery of API integration related consulting engagements with high quality.
Understand ERP Adapter and provide ERP Adapter solution to corporate clients.
Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement
Make decisions with confidence based on analysis of available information to drive business success
Generate innovative ideas and turn them into profitable business opportunities for our clients and DBS
Identifies opportunities, leads development of a sales proposition and leads client delivery
Bachelor Degree or above with more than 8 years of experience in Technology Consulting
Positive and optimistic, good at communication and teamwork, strong leadership with structured thinking and profound knowledge deposition, patient and meticulous, strong sense of responsibility, team guidance and cohesion ability, dares to strive and shoulder responsibility, have a good professional image
Excellent language expression ability, presentation ability, good personal style and image, excellent solution document organization and writing ability, understand user needs, refine pain points and key points to form a high-quality solution
Familiar with and understand the business profile of 2-3 industry sectors, maintain a high degree of attention to the development of the industry, can jump out of IT to see the business, and have a high level of management perspective and strategic height
Familiar with and understand the industry trends, have visionary power, good at rapid learning and absorption, able to communicate with customers through practical experience, have rich project operational capabilities, keen insight and spirit of innovative
Excellent client service awareness and ability to resist pressure, good at experience summary and continuous improvement, able to motivate teams and use systematic delivery methods to complete a variety of difficult and challenging work, able to accept frequent travel
Displays Innovative leadership behaviours - coaching the team, self-organising, transparent, respectful to people's working styles, motivating
A self-starter, comfortable working in both process driven and ambiguous environments
Proven capability of working successfully with senior client stakeholders and end-users, quickly building successful relationships and establishing credibility
A passion for digital and technology, with the drive and determination to continually learn new things and develop yourself and others
Strong written, presentation and verbal communication skills, with a high degree of attention to detail
Strong organizational skills, with the ability to work independently in a highly collaborative, team-based environment
Experience in managing teams, including performance management and line management
Experience in dealing with the commercial side of project delivery such as issuing invoices and ensuring payments are received
Technical skills: strong written and oral communications ability, foster open dialogue amongst the team, strategic thinking, strong organizational capability. Expert for ERP Adapter and WebService API.
Professional skills: strong networking ability, client management, team management
Leadership: effectively lead and mentor a team, demonstrated history of taking leadership roles both at work and outside of work
Demonstrated ability to deliver complex projects
Proven capabilities for team development and coaching
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.