JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of an assigned supervisor, this position confers with University of Tennessee Internal Medicine affiliated and outside offices to provide patient referral appointments to specialists who provide proper diagnosis and treatment. Ensures referrals are within the guidelines of the patient's insurance company specifications and requirements.
DUTIES AND RESPONSIBILITIES:
Schedules patient's appointment with specialist, per Internal Medicine physician request.
Verifies patient insurance coverage and follows the insurance company's policies for referral to specialist.
Confirms patient's eligibility to visit University of Tennessee Internal Medicine specialists, such as dermatologists and psychiatrists.
Conveys referrals to patients, insurance company, specialists, and Primary Care Physicians at UT Internal Medicine Center.
Updates and maintains accurate EMR records.
Attains records and faxes to specialists as needed.
Advises nursing and MD staff of changes to insurance companies' referral policies, as they occur.
Assists nurses with answering phone calls from physician offices and patients.
Performs other related duties as assigned.
Internal Number: 220827
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.