UCSD Layoff from Career Appointment: Apply by 06/28/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 07/07/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Job posting will remain open until position is filled.
The University of California San Diego is seeking qualified applicants for the position of Assistant Director, Ticket Sales & Operations. UC San Diego, located in La Jolla, in the San Diego Metropolitan area, enrolls over 35,000 students, earned recognition as one of the world's premier research universities, and is ranked as one of the top-10 public universities in the nation. Triton Athletics has a proud tradition of academic and athletic excellence and sponsors 23 varsity sports. UC San Diego Athletics has begun reclassifying to NCAA Division I and competes as a member of the Big West Conference.
Incumbent assists with ticket operations, ticketing platform, venue seat mapping and the digital ticketing program for Athletic and university events. This position will collaborate daily with Development, Marketing and Corporate Sponsorship to maximize revenues and assist in a comprehensive season tickets campaign. Provide an efficient sales process, good fiscal practices and exceptional customer service as well as have a strong working knowledge and understanding of all NCAA rules and regulations regarding compliance issues.The incumbent will follow the athletic philosophy consistent with that of the UC San Diego Athletic Department and NCAA, and a commitment to diversity in all its forms.
A complete application will include a cover letter, online application and resume.
Thorough knowledge of program activity and best practices. Experience and knowledge in a ticket office working with ticketing platforms, sales, customer service and client services.
Strong problem-solving skills; multi-task, work with frequent interruptions, and effective listener. Ability to work independently to identify and implement methods, procedures, and policies that lead to effectively manage ticketing operations.
Highly effective verbal and written communication skills in the English language. Strong oral and written communication skills to communicate and interact with persons of diverse backgrounds and personalities. Ability to convey technical information and provide guidelines in a clear and professional manner, using diplomacy, tact and discretion in all interactions.
Proficiency in the use of computer applications relevant to job duties. Experience using ticketing applications, spreadsheets, databases, networks and software packages specific to the field of ticketing.
Thorough knowledge of ticketing accounting, security procedures and cashiering controls.
Exhibits attention to detail to ensure financial security of revenue.
Ability to establish and maintain cooperative working relationships with promoters, staff, students, and clients.
Strong organizational skills including ability to prioritize time, plan, and follow projects through to completion. Proven ability to prioritize multiple tasks and meet multiple deadlines in a dynamic environment with numerous interruptions and fluctuating priorities. Ability to develop and adjust routines and procedures as needed.
Proven ability to accurately and thoroughly complete electronic documents, with conscious attention to detail, and identify, troubleshoot and resolve problems or discrepancies.
Demonstrated supervisory skills. Ability to train, motivate, and evaluate student employees; to delegate tasks; to schedule sufficient staffing for simultaneous events based on knowledge of all schedules and the needs for sporting and university events; and follow cash-handling standards for ticket sellers.
Work schedule will include evenings, weekends and holidays.
Must be able to travel to out-of-town meetings and athletic competitions.
Valid Driver's License required. Incumbent may participate in the DMV Pull program and maintain a clean DMV record.
This position is a mandated reporter of known or suspected child abuse or neglect, according to the California law, Child Abuse and Neglect Reporting Act (CANRA).
This position is a campus security authority (CSA) for the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which is a federal law requiring disclosure of information about
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.