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What you’ll be doing...
As the Special Operations Leader, you will play a pivotal role in the growth and success of Business Operations at Verizon Connect by ensuring strategic initiatives and high priority projects are aligned and delivered across multiple operational functions. You will be a creative problem solver and data-driven thinker with a positive attitude. The role works across multiple groups including Marketing, Sales, Product R&D, Finance, Operations and Customer Success, and you will take ambiguous strategic operational challenges from initial diagnosis to analysis to implementation. The role leads a team of Program Managers, Business Analysts and Lean Six Sigma specialists on a mission to tackle complex multi-year internal programs that require centralized resources and coordination, strong project management and a deep understanding of Verizon Connect strategy. The role will support the Verizon Connect leadership team to carry out the strategic objectives of the organization and show high impact outcomes and value back to the groups. The role will be expected to prioritize multi-year strategic programs with high business impact linked to the 5yr financial plan e.g. Revenue and Profitability targets.
Own and facilitate the biggest and most strategic priorities and projects aligned to the 5yr plan: unpack broad, cross-functional initiatives into specific work streams, help teams define the scope, deliverables, and schedules, and drive accountability and results across multiple teams and various stakeholders to success.
Lead a team of Program Managers and Lean Six Sigma/Business Design specialists who will initiate, plan, and execute strategic initiatives to successful completion, along with supporting other Business Operation team needs e.g. Strategic Planning, Business Intelligence.
Communicate project status updates and needs to senior leadership; prepares, reports, and manages against targets/goals including scope, schedule, metrics, and revenue, expenses and capital.
Influence diverse functional business stakeholders in a matrix organizational structure
Promote transparency and visibility to work, risks, and opportunities.
Build strong, open, and collaborative working relationships among leadership, peers, and support teams within and outside the organization.
Tool management - ensuring all teams are aligned on any new tools supporting cross-functional strategic programs e.g. Portfolio Management, OKR alignment - business requirements, roll-out and data integrations
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Five or more years of experience managing projects and teams.
Willingness to travel.
Experience with operational functions within and organization (sales, marketing, supply chain, product, finance, etc.) including metrics with drive their success.
Even better if you have one or more of the following:
Proven, strong team player - able to work strategically and in a hands-on fashion.
Ability to handle multiple projects simultaneously and determine priorities.
Excellent communication and interpersonal skills – the ability to navigate strong and productive relationships quickly with a diverse group of people and communication styles.
Proven ability to work and build positive relationships across a variety of audiences and perspectives.
Ability to ramp up quickly in new content areas, leveraging the expertise of others.
Strong analytical skills, particularly in breaking down complex and ambiguous problems.
Six Sigma Certification.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.