UCSD Layoff from Career Appointment: Apply by 05/20/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/01/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Student Health and Well-being (SHW) cluster of the UC San Diego, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the expansion/development of a student health and well-being center, and the transformation of existing departments, under the oversight of the executive director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS) and SHW Administration.
CAPS delivers campus-based mental health services to over 40,000 registered UCSD undergraduate, graduate, and professional school students. CAPS' multicultural, multidisciplinary, and student-centered staff strives to deliver culturally proficient counseling services, outreach programming, consultation, research, and training opportunities. Rooted in Student Affairs and Academic Affairs, CAPS services support the academic mission of the University aimed at student success and retention and works toward the maintenance of an inclusive and healthy living and learning environment for individuals to flourish as they pursue their academic and career goals. CAPS is accredited by the International Association of Counseling Services and the Post-doctoral Resident Training Program is APPIC affiliated. CAPS is fully committed to self-examination, peer review, and quality improvement through the utilization of data, outcome, and client experience measurements.
Under the supervision of CAPS Business Operations Manager, the Clinic Operations Assistant plays a vital role in the delivery of mental health services to UCSD students. The incumbent is based at CAPS Central Office and will provide front office, scheduling and administrative support in a high volume University Counseling Center, supporting 12 satellite locations across campus. As the first point of contact to the campus community, the incumbent is a liaison to CAPS range of services, with key responsibilities of clinical support and customer service.
This position will facilitate access to mental health services; educate students about CAPS services, verify eligibility, manage the flow of in-person and telehealth visits for all locations, and provide detailed, timely, essential information to appropriate parties. Incumbent must demonstrate exceptional professionalism, tact, empathy and sensitivity, as well as sound judgment to screen clients and schedule appointments on the basis of need, urgency and presenting concerns, as well as determine when to activate CAPS emergency protocols and support urgent care services. Administrative support to clinic operations and programs are also included.
Minimum two (2) years experience in medical or mental health front office, scheduling patient appointments in-person and by phone.
Demonstrated ability to manage a high volume flow of patients, report and resolve issues of concern, in-person and by phone
Proven ability to provide empathic assistance to clients with psychological and psychiatric conditions, their family members and the campus community.
Ability to represent CAPS to the campus community by projecting a strong service support role in meeting internal and external customer needs
Ability to work independently, assume responsibility for, and calmly deal with evolving situations, which may be of a crisis nature, in a supportive manner.
Proven ability to interpret and adhere to complex departmental policies and procedures, professional standards and use sound judgment.
Thorough knowledge of medical/mental health and insurance terminology.
Excellent attendance, punctuality and reliability to provide office coverage.
Knowledge and experience using computerized patient scheduling systems. Experience in using electronic medical records and understanding of medical record management.
Knowledge of UCSD and University Counseling Center procedures.
Knowledge of EPIC.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.