Reading Hospital - Tower Health is seeking a Senior Director of Clinical Operations for a full-time role with our Magnet® designated team. Join us in a challenging and inspiring position, serving the community surrounding our sprawling West Reading campus.
The Director of Clinical Operations assists the Chief Nursing Officer in planning, administering and directing operational activities of the Nursing Department.
Participates in the integration, coordination and direction of clinical operations and financial performance that promotes fiscal responsibility, safety and quality of nursing services.
Responsible for business operations, developing strategies using sound human resource and financial management principles and techniques to guide the provision of nursing services in accordance with organizational mission, vision and regulatory requirements.
Responsible for maintenance of productivity, the Director of Clinical Operations oversees the day-to-day operations to achieve productivity targets.
Areas of direct responsibility include Nursing Supervisors, Float/PRN Pool, Staffing Office and Nursing Informatics. Reports directly to the VP and Chief Nursing Officer.
Provides leadership (accountability) to the Nursing Department for fiscal management of the department.
Assures financial accountability for annual operating and capital expenditures and budgets.
Utilizes financial data to effectively manage the department operating, capital and FTE resource management.
In collaboration with the Department Directors, is responsible for the preparation of capital, operational and FTE budgets.
Reviews and analyzes department activities, costs and operations to determine department progress toward stated goals and objectives.
Monitors department expenditures and assists department managers in justifying or correcting variances.
Actively participates in cost management initiatives, identifying areas of inefficiencies or waste and provides suggestions for cost saving initiatives.
Analyzes data and prepares reports defining progress, adverse trends and appropriate recommendations relating to fiscal management.
Utilizes financial data to evaluate existing programs, develop alternative plans or formulate plans to develop new programs and services.
Coaches and mentors department leadership on financial matters to promote efficient operations and efficient use of resources in support of organizational goals.
Creatively works at solving problems by evaluating budgeted and non-budgeted approaches.
Considers short and long-term effects of decisions.
Continuously reviews productivity and efficiency of staff and implements changes where necessary.
Utilizes financial data to effectively manage the department operating budget, plan capital expenditures, and formulate a business plan for new programs or services.
Establishes performance measures, assesses and evaluates operations, and works with department management to assure efficient and effective delivery of services.
Oversees daily department operations in collaboration with the department leadership team, staff, and interdisciplinary stakeholders.
Assures the personnel, workplace, and technology resources necessary for the provision of safe, high quality patient and family care.
Advocates for additional, different, and/or new personnel, workplace, and technology resources necessitated by changes in the standard of care or scope of practice.
Evaluates the technology resources available for patient care, seeking staff input during the decision making and selection processes.
Collaborating with Human Resources, utilizes industry-leading practices to maintain low rates of nursing vacancy, turnover and controllable resignations.
Responsible for overseeing the retention and recruitment of staff for the Nursing Department.
Develops and implements innovative outcomes-driven recruitment and retention programs.
Develops strategies to meet or exceed yearly goals for vacancy and turnover rates.
Leads the development, implementation, and evaluation of nursing resource staffing programs to respond to department and organizational needs when acuity and volume fluctuate.
Assures appropriate staffing levels to achieve the highest possible level of service, quality, operational efficiency and performance.
Assures efficiencies in staffing and resource utilization by comparison with internal and external benchmarks as measured by productivity defined for areas of responsibility.
Identifies best practices for staffing and resource management and implements strategies for sustainable improvement.
Participates in the development and maintenance of Department master staffing plans, assuring there are sufficient appropriately qualified resources available deployed to meet patient care needs.
Assures necessary staffing is provided by monitoring, evaluating, and modifying staffing patterns utilizing national staffing guidelines and departmental staffing plans.
Participates in the development and performance management of staff.
Assures there are mechanisms in place to support clinical and service competency.
Addresses escalation of performance issues.
Serves as a resource to department leaders in addressing performance issues.
Utilizes performance management tools to improve practice.
Assures timely and relevant evaluation of staff.
Coaches and mentors. Promotes staff development.
Demonstrates behaviors which support excellence in customer service, patient safety, and professionalism.
Demonstrates accountability for personal and professional performance.
Seeks opportunities for life-long learning around leadership and clinical acumen.
Achieves annual contact hours.
Demonstrates continuous learning to daily practice.
Fosters a culture that supports, values and rewards individual and group achievement.
Promotes recognition programs.
Establishes strong and purposeful relationships with staff, physicians and other leaders.
Sought by others for advice, opinion or action.
Seeks stretch opportunities for continuous growth and development.
Participates in professional organizations and community healthcare related organizations and activities.
Assures departmental safety and regulatory compliance.
Assures compliance in accordance with the Nurse Practice Act of the Commonwealth of PA, the ANA Scope and Standards, Federal and State
Regulations and Accrediting entities including but not limited to CMS, DOH, Joint Commission, Wage and Hour.
Assures fair and consistent application and development of policies and procedures.
Assures an environment that nurtures and supports patient and employee safety.
Provides nursing leadership in planning activities associated with design, renovation, or new construction of patient care areas.
Participates in management of risk, collaborating with leadership to decrease risk issues.
Utilizes root cause analysis to investigate risk issues.
Anticipates risk issues surrounding program, policy and procedure development.
Engages staff and others in the identification of risk and safety concerns and supports the development and implementation of strategies to minimize risk and improve safety.
Doctorate (or in process) preferred
Certification and Licensure
PA Registered Nurse License
Nurse Executive Advanced Certification
5+ years of Nursing Leadership
Excellent Communications Skills
Excellent Interpersonal Skills
Internal Number: 2021-37166
About Reading Hospital - Tower Health
Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people.
Together, our six hospitals and other entities provide a full range of medical care — from prevention, screenings and education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs and public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
Who We Are
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading