Manager, Clinical Operations - Valley Primary Care
Cedars-Sinai Medical Center
Location: Tarzana, California
Internal Number: HRC0655417
The Manager is responsible for the daily oversight of the administrative and clinical operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai. This position leads and consistently executes on leader standard work with goals and strategies for improving the operations and processes. Handles all activities for continuous improvement and performance enhancement through involvement in office workflow including performing observations and conducting huddles. Instructing and mentoring staff on workflows including the creation and adherence to standard work. Leads subordinate staff in the day-to-day performance of their jobs and takes the time to know the status of each staff member's skill level and opportunities for training. Ensures that organizational projects/goals are met, and this position has budgetary responsibility. Demonstrates the important characteristics and responsibilities of a leader and takes the time to connect with key partners to make sure they are updated on new projects, programs and completion of projects/tasks.
Job Duties and Responsibilities:
Assumes fiscal responsibility, including budget preparation, expense control and revenue. Assumes responsibility for supervising and responding proactively to fluctuations in efficiency, physician or patient schedules, changes in reimbursement and/or health plan requirements and environment
Collaborates to develop business and operations plans for assigned areas, programs and services
Meets requirements for Daily Management Systems; Supervise organizational metrics with review and analysis in coordination with key workflow and staff observations to identify areas for improvement
Bring "leader as teacher" to life, teaching and mentorship staff on workflows; including the creation of standard work and reference materials for staff. Perform huddles, observations and meetings to improve communication and quickly identify successes or areas of opportunity
Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction and planning to ensure a high level of quality healthcare service. Ensure smooth daily operations and steady progress toward established goals. Establish clear expectations as to adherence to office guidelines
Effectively manages staff throughout areas of oversight, including the development of effective short and long-term staffing plans, including interview and hiring, cross-training of staff where appropriate and effective and oversight and management of efficiency. Participates in the evaluation and review of all human resources and communicates issues appropriately and partners with appropriate departments in the vital execution of these duties
Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements
In collaboration with supervisor and medical leadership, establishes effective patient care processes and workflows; develops and supports policies and procedures that support the provision of quality and timely patient care services; makes recommendations for effective staff and space utilization; ensures areas of responsibility are responsibly and effectively structured and supported to ensure physician efficiency and to provide a strong foundation
Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies
Maintains positive relationship and collaborative communication across department areas and with associated service departments of the Cedars-Sinai Medical Delivery Network. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll
Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services
Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management.
High school diploma or GED required. Bachelor's degree highly preferred.
Five (5) years of medical office management or supervisory experience.
Demonstrates leadership experience.
Knowledge of office operations (preferably in a multi-specialty medical group setting), including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges and regulatory agencies.
Solid understanding of medical terminology preferred.
Working Title: Manager, Clinical Operations - Valley Primary Care
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.