At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.
As a member of the MSS Transformation team, the Project Manager will play a key role in delivering against various programs, sometimes global in nature, and will be responsible for eliciting, analyzing, organizing, managing, and communicating requirements across multiple functions and asset classes, and assisting project leads and the Senior Program manager in the implementation of the project requirements.
The PM will work at the project/process level and will be accountable for producing discrete deliverables. Projects will encompass full front to back processes for the wholesale business (Front Office, Operations, IT, Risk, Compliance, Legal, Finance, etc.). The PM may be required to lead / support (global) cross functional working groups or engage subject matter experts (SMEs) to support them in their own delivery, i.e. for problem solving, process mapping, process re-design, requirements gathering, procedural documentation, etc. Success in this role will require the PM to easily adapt to the needs of the business across multiple functions (and time zones), analyze and interpret data efficiently, stay abreast to the changing regulatory landscape and work at pace to deliver for the business. Understanding of products and functions within the wholesale environment would be advantageous. Experience working within a regulatory change environment is advantageous. Further skills include:
Lead cross functional teams in the design, development and implementation of financial processes
Perform independent and objective evaluations of operational processes.
Redesign existing processes and assess and establish key process controls.
Ensure the consistency and completeness of design and implementation for the end to end process.
Analyze results or metrics and meet with key subject matter experts to help identify potential improvements or evaluate different alternate solutions, including recommending process changes, system enhancements or other automation options.
Support Americas initiatives including follow-up, resolution and closure of open items as well as identifying and developing continuous improvement opportunities.
Develop and maintain strong relationships across the business units to implement and standardize processes.
Communicate effectively with process owners to facilitate the completion and tracking of initiatives.
Interface directly with stakeholders and clients on daily basis
Running workshops with stakeholder/client SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.
Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization
Present summary of findings to the client and walk them through to-be design of the automated process.
Provide outputs for weekly due diligence updates with the client.
Understanding the risks, assumptions, and dependencies associated with the process.
Analyze business processes and identify areas of opportunity to implement RPA
Work closely with development team to ensure requirements are accurately mapped and suitable for development.
Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.
Build, review, and own Process Definition Documentation
Build, review, and own test plans and test cases, facilitate the gathering of test data
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.