Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsible for the Regional Channel Registration & Maintenance process and change management for all core markets and international centres operations
Prioritize and drive regional corporate electronic channel customer registration and maintenance digitization initiatives, standardization of process/policy/system/data to enhance productivity, quality and controls.
Lead the team in handling E2E project management, implementation and operationalization, oversee the DDOM dashboards, tracking the key success matrix to achieve vision of IBG operations
Work closely with Technology and other stakeholders on digitization solution using latest Technology such as Workflows, OCR, API, AI, Web services to drive next gen operations transformation
Quantify and document challenges, forecast benefits from various strategic opportunities, conceptualize findings & key points into comprehensive professional presentations for regular updates to identified forums
Review risk events/audit findings in processes and solution mitigating controls to minimize/eliminate risks
Develop training materials, collate best practices learning and conduct training to locations regionally
Manage project budget and MIS reporting
Degree Holder with minimum 8-10 years of total project experience with min 3-5 year experience in banking project teams
Good understanding of banking terminology, digital channel management, products and operational processes
Excellent Project Management skills. Independent, meticulous with ability to slice and dice problem, structure his/her work, be creative and think out-of-the-box
Excellent communication and presentation skills with the ability to conceptualize ideas / processes into professional MS PowerPoint slides
Candidate who has knowledge of electronic channel operations, related Operation processes and technology is a plus
Knowledge in DBS IDEAL system is a plus
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.