PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
The Administrative Assistant, PRMO, assists directors or other group of professionals by providing high level administrative support. The administrative assistant is regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.
Administrative Support: Schedule and maintain a challenging calendar of appointments and meetings for multiple directors, including on Zoom and/or WebEx platforms. Schedule travel itineraries, and coordinate related arrangements for director, managers, and other departmental members. Routinely collaborate with Duke Recruitment to schedule interviews for open departmental positions. Anticipates director and/or departmental needs and proactively bring together the appropriate individuals and resources in support of the leader or department. Prioritize and resolve inquiries (phone, e-mail, and in-person). Respond to requests for information and provide assistance as appropriate. Order office supplies for department. Prepare agendas and draft minutes for key PRMO meetings as assigned. Collaborate with Program Coordinator (facilities) to plan and assist with departmental space planning, departmental relocations, and other facility needs. Draft internal and external communication for director as assigned. Staff member will assist and independently prepare presentations as directed.
Budget and Financial Management: Assist with budget planning and development by researching assigned budget items. Routinely reconcile and clear procurement card expenses in Concur. Create, document, and manage clearance of travel expenses in Concur. Create and process all routine check requests and expense forms for department. Provide backup for payroll functions as assigned to include timekeeping for biweekly and/or monthly staff.
Administrative Duties (non-routine): Plan, coordinate, track and complete special projects independently or in cooperation with other groups as assigned. Prepare onboarding packages for director or other departmental professionals, including paperwork, badge activation, and orientation booklet. Develop advanced presentation materials, including PowerPoint presentations, as directed. Interprets departmental policies and procedures and make decisions on specific operating issues based on knowledge of the organization and departmental guidelines. Perform other related duties incidental to the work described herein.
Event Planning: Assist in planning and executing departmental or PRMO wide events for staff. Determine administrative needs for conferences, meetings, retreats, seminars or other related high level activity where department or leadership is in charge of event. Collaborate with external vendors, entities and internal support services to assemble and arrange for necessary items.
Required Qualifications at this Level
Education: High School education or equivalent with five years of administrative support experience in increasing variety, complexity and demonstration of work leadership.
Two years of related postsecondary education with three years of experience or an equivalent combination of relevant education and or experience.
Degrees, Licensure, and/or Certification: N/A
Knowledge, Skills, and Abilities:
Assignment typically requires a detailed knowledge of organization's operations, organizational procedures, and personnel.
Exceptional communication skills and written ability.
Demonstrate ability to work with sensitive information.
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent senior leadership, directors, and PRMO to outside parties.
Demonstrate attention to detail and decision-making skills to respond to high-pressure situations.
Demonstrate time management skills to plan, manage, and coordinate activities and major functions.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.