Energy Toolbase is an industry-leading software platform that provides solar and storage developers a cohesive suite of project modeling, storage controls, and asset monitoring and validation products. Our Software as a Service (SaaS) product is trusted by more than 1,200 leading distributed energy organizations nationwide to accurately, transparently, and objectively analyze and model their projects of any size. Our team has a deep, collective background in solar project development, finance, policy, and utility rate analysis. Our product has very strong traction in the market, and we are aggressively growing in our targeted markets.
The Energy Storage System Operations Specialist is responsible for consulting with end customers to manage the installation and commissioning activities associated with the Energy Toolbase Software Acumen system sales process. They will help to determine hardware, software as well as system specifications to ensure deployed systems will function as intended. In addition, this role will be the primary point of contact for system performance issue analysis; coordinating efforts between the software development team along with external hardware manufacturers in the process of resolving system malfunctions. They will interact with Energy Toolbase customers and Energy Toolbase engineers in an effort to streamline installation efforts. The position supports the company goal of providing white-glove customer service to partner developers, installers, and end-users. They will be a subject matter expert in regard to the energy management system and its associated metering & networking requirements. This position requires a detail oriented and organized individual who can manage multiple projects at once. Works independently within established procedures associated with the specific job function.
Essential Duties and Responsibilities
Plan and coordinate energy storage EMS field installations with installers and electricians
Provide remote technical support for energy storage system EMS installations
Configure and provision EMS equipment
Validate and troubleshoot installation and configuration of electric metering equipment
Coordinate and support troubleshooting of site-specific networking & communications
Coordinate with engineering team to support commissioning and troubleshooting activities
Monitor performance of fleet of energy storage systems
Utilize field service ticket management software in Salesforce
Collaborate with other internal ETB teams: engineering, sales, product, marketing
Coordinate with external hardware partners on field support issues
Skills & General Requirements
Understanding of renewable energy and electrical design
Basic understanding of technical electrical drawings, reports, and documentation
Understanding of standard communication protocols for electrical device control
Knowledge and understanding of networking devices, LAN settings and firewalls
Excellent time management skills with a proven ability to meet deadlines
Well-organized and responsible with an aptitude in problem-solving
Bring a positive, “can do” attitude to the position
Strong communication skills to effectively communicate with co-workers and external contacts
Able to work independently, display creativity, exercise sound judgment, and demonstrate initiative
Proficient computer skills (MS Office)
Education and Experience
College degree preferred with 3- 5 years of experience in related disciplines
Tech support or operations support experience
Relevant knowledge of the renewables development industry (solar + energy storage)
Energy Toolbase is an industry leading software platform that provides a cohesive suite of project modeling, energy storage control and asset monitoring products for solar + storage developers.
Our mission is to simplify complexity and to enable solar and energy storage developers to deploy projects more efficiently. We are a customer centric organization that takes great pride in the service we provide to our customers. Since our company’s founding in 2014 our products have been guided by the same three core principles of: Accuracy, Objectivity, and Transparency.