Manages and directs the EIM, Deposit Services and Item Processing Departments. Develops and implements policies and procedures. Administers all functions that support and maintain Exception Item processing, Item Processing, Deposit Service processing, EIM (Exception Item Module) processing and ACH processes. Maintains up to date knowledge of banking operations concepts, practices, and procedures. Test, and manage the implementation of upgrades and enhancements to our Core System. Identify, define and implement processes to improve efficiency in each department. Relies on experience and judgment to plan and accomplish goals. Will lead and direct the work of others.
Gulf Coast Bank & Trust Co. is an Equal Opportunity Employer/Veterans/Disabled.
Monitor employees are using and following KB procedures.
Document and maintain departmental procedures
Document and maintain departmental Disaster Recovery procedures
Make available regulation training classes/webinars for staff to attend yearly.
Monitor accounts for depositing habits to ensure that the Bank is protected from loss in the event a customer deviates from historical depositing habits.
Monitor the overdraft charge offs are processed and reported to the collection agencies according to policy/procedure.
Monitor deadlines set for each department are being kept and up to date.
Implement cross training schedules yearly to train employees on different areas of the department for back up purposes
Monitor and manage daily processes of EIM Operations
Monitor and manage daily processes of Item Processing.
Monitor and manage daily processes of Deposit Services.
Review EIM, Deposit Service, Item Processing, and ACH Operations processes to identify, define and implement processes to improve efficiency and reduction of loss.
Monitor the processing of Tax Levies, and Social Security reclamations are processed timely.
Monitor daily the Federal Reserve and Chase Reconciliation to ensure the entries clear off timely.
Work with other departments on Special Projects
Perform yearly employee performance appraisals
Ensure any updates or enhancements from Fiserv pertaining to the department are implemented
Work with the Compliance Department to ensure all regulation changes are implemented and procedures maintained for the department.
Ensure monthly invoices are approved and emailed timely to Accounting to be paid
2-year Associates Degree or Specialized Bank CE Equivalent
Advanced math skills
Advanced PC skills
Advanced written, oral, and interpersonal communication skills
Attention to detail
Adherence to deadlines
Excellent customer service and communication skills
Prolonged periods sitting at a desk and working on a computer.
Gulf Coast Bank & Trust Company offers a full suite of personal & business banking services, including checking and savings accounts with online and mobile banking as well as personal loans, home loans, business loans, wealth management and trust and brokerage services.
Our mission is to strengthen our relationship with our customers by combining the values of old fashioned community banking that focus on individualized customer service with innovative, competitive banking products and trust and brokerage services. Simply put, we are The Bank That Cares About You!
We are looking for energetic employees who share our passion for serving our customers and our communities in Baton Rouge, New Orleans, and surrounding Southeast Louisiana areas.