Special Selection Applicants: Apply by 01/24/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Director of Clinical Operations, Patient Access, and Supportive Care for Moores Cancer Center at UC San Diego Health, one of only 40 National Cancer Institute-designated Comprehensive Cancer Centers in the United States. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of emerging cancer research in a patient centric environment.
Reporting directly to the Chief Administrative Officer, Oncology and Radiation Therapy Services, the Director provides administrative oversight and operational control for a large multi-disciplinary clinic at Moores Cancer Center, as well as expanded clinical sites throughout the region. The position is responsible for all clinical operations, infusion scheduling, new patient access, call center operations, social work, patient navigation, and patient experience across all locations. The Director is responsible for improving financial performance, developing new service offerings, and continual process improvement.
Designs and oversees a financial process that provides a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements. Ensures an infrastructure for central coordination of the financial operating budgets. Reviews and approves fiscal planning proposals for new programs and budgets.
Directs the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services.
Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations.
Reviews and approves proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs.
Researches and prepare proposals for expansion, satellite development, construction and space planning.
Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
Analyzes functionality, quality, and efficiency of information systems from a best practices standpoint. Creates and utilizes analytics to track and assess clinic performance. Proposes modifications or new systems as needed.
Develops and implements patient service standards and metrics, based on best practices.
Develops managers to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations.
Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability.
Assures internal policies and external regulations are followed across the clinic organization in regards to billing and coding practices and cash handling.
Other duties as assigned.
A Bachelor's Degree in business administration, health administration or a related area and eight or more years of relevant experience, or equivalent combination of experience and training.
Strong healthcare clinic or cancer center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices and standards involved with effective healthcare administration.
Advanced Degree in business administration, health administration or a related area.
Experience in large ambulatory oncology setting, ideally within NCI-Designated Comprehensive Cancer Center.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.