Under the general supervision of the Manager of the Trauma Recovery Center, the Administrative Assistant Ill (AA III) will coordinate, monitor, and provide all administrative operations for the Trauma Recovery Center and Rape Treatment Center. The UCSF-Zuckerberg San Francisco General (ZSFG) Trauma Recovery Center (TRC)/Rape Treatment Center (RTC) is an award-winning program that is the first of its kind in California. It is a coordinated effort between the UCSF Department of Psychiatry and Behavioral Sciences (DPBS) and the San Francisco Department of Public Health (SFDPH). It is designed to help victims of violent crime overcome barriers to accessing mental health treatment, health care, and legal resources in the acute aftermath of trauma. Populations served include: acute survivors of sexual assault, recent victims of violent crime, asylum-seeking and refugee survivors of torture and gender-based persecution in their countries of origin, HIV-positive women with histories of significant trauma, and those who incur traumatic brain injury.
AA III will also serve as the administrative liaison for other Division of Trauma Recovery Services programs under the direction of the Division Director. The individual will embody our trauma-informed and culturally humble approach to patient care and collaboration.
The AA lll Is the primary contact person and is responsible for coordinating a total of ~20 staff and faculty and minimum 4 residents, medical students and interns for the Trauma Recovery Center program. The AA III serves as a liaison to medical providers and additional public health or consortium clinics. These responsibilities include (but are not limited to) managing day to day office procedures such as providing front desk coverage and ordering clinic supplies as well as more complex tasks. Complex tasks could include and are not limited to organizing, developing, and tracking administrative clinic workflows; helping to navigate patients and providers through clinic operations, which could include addressing problematic issues managing medical records. The individual will assist in creating workflows that ensure clinic compliance with various grant requirements.
In concert with the TRC Data team, data management responsibilities include maintaining, and as needed modifying, the patient referral process and patient data base. The AA III is responsible for working closely with UCSF and DPH Information Systems to manage office computers and equipment and troubleshooting related to computer/printer functioning as well as complex clinical data entry and database systems. In addition, the AA III functions independently to create operating systems to keep track of orienting master's and doctoral level trainees, medical students', residents, and/or psychiatry fellows. The AA III also compiles information and data to assist the Data Manager and Division Director to prepare reports. In addition to being responsible for the day-to-day administrative activities for all TRC programs, the AA III helps in the creation of policies and procedures. The individual will become a TRC EPIC champion, taking a leadership role in helping the TRC transition their clinical documentation from an internal electronic medical record to EPIC.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.