Observes the waiting area and performs customer service intervention when patients have been waiting a long time or are not receiving adequate service.
Responds to telephone calls and emails from patients seeking care at UCSF Dental Center.
Understands the distinction of each dental practice and how care is delivered in each setting.
Has a keen awareness of the need to provide prompt and convenient appointment access to patients.
Responds to telephone calls from patients seeking care at UCSF Dental Center, clinics and triages all telephone calls, screening for emergencies and routing all messages, requests for same day appointments, refill requests, etc. to the appropriate box.
Excellent customer service skills in working with and providing exceptional customer service to patients who may exhibit challenging behaviors. This includes understanding how to deescalate a difficult encounter and also when to seek additional support from leadership and to protect the safety of the work environment.
Demonstrates courtesy and overt helpfulness in all interactions. Collaborates with Practice Supervisor and Administrative Manager in the resolution of patient complaints.
Provides support to other Dental Center clinics as needed.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.