A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Run/Work weekly and monthly reports; call and schedule hygiene appts, support management of clinic chair utilization by processing student appt requests via Google Sheets and MiDent exercising independent judgement/decision making; responds to all emails and phone calls from staff, faculty, patients and students
Assist students w/daily inquiries; verify student requests for patient letters throughout the day, processing via mailmerge, mailing letters same day and appropriately handling mail responses; Triage all patient concerns and posssibly resolving as able; document telephone conversations in MiDent contact notes; maintain HIPAA compliance; print and process Missing Charges report to ensure that treatment gets entered for proper claim processing; process internal referrals
Provide office support by copying; filing and distributing mail; schedule and provide reports for semester meetings between students; Clinic Directors and PCCs; process end of semester reports in preparation for grading; maintain office equipment and supplies; cover telephones for Ofc of Patient Services; take minutes for assorted meetings and work Dental Informatics as needed
High School diploma or equivalent combination of education and experience.
Previous experience as an Administrative Asst or administrative support role
Demonstrated excellent organizational and interpersonal skills with strong attention to detail.
Strong verbal and written communication skills.
Previous experience with copmuter software (Microsoft Office, excel, and Word)
Positive customer service-oriented attitude, good attendance, and exemplary work ethic are essential.
Experience with Axium MiDent patient management system or computerized patient/customer management system.
Previous experience in a Dental or Medical office.
Knowledge of University of Michigan and School of Dentistry policies and procedures.
Experience with administrative tasks such as mail merge, ordering office supplies, telephone system.
Knowledge of dental terminologies.
Experience working with a diverse patient, student, staff and faculty population.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
MDentistry: advancing health through education, service, research and discovery.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.