Course Operations Specialist - Remote or Local Opportunity
University of Michigan - Ann Arbor
Location: Ann Arbor, Michigan
Internal Number: 210570
A cover letter of one page or less is required for consideration for this position and should be attached as the first page of your resume.
We are looking for innovative and organized Course Operations Specialists to join our dynamic Online Programs team and support the School of Information’s (UMSI) first and only 100% online Master of Applied Data Science (MADS) program.
Reporting to the Associate Director of Online Programs, you will work closely with the Center for Academic Innovation, UMSI faculty and staff, and external partners, like Coursera, to organize, implement, and continuously improve the learning experiences of a global community of University of Michigan (UM) students.
This is a three-year term limited appointment with the possibility of extension pending funding, availability of work, and satisfactory job performance. This position includes a generous benefits package and professional development opportunities, and can be located either in Ann Arbor, MI or remote throughout the U.S.
Course Management and Iteration
Develop strong relationships with UM faculty and instructional teams to facilitate course launches and course iteration and improvement;
Manage all course launch timelines and collaborate with key stakeholders on implementation and testing;
Oversee course review and reflection process including using student and faculty feedback to document and prioritize areas for course improvement and iteration; share findings with UMSI leadership;
Brainstorm and implement, in a team, advancements to the MADS curriculum and faculty and/or student experience.
Identify new features to integrate into courses and determine scope of work for new feature implementation; advocate for new features with Coursera;
Manage course shells and all course shell assets; arrange course sessions and implement coding assignments (autograder images).
Lead beta testing for course iterations including facilitating access to and beta testing protocols; prioritize and triage problems to fix and ideate potential solutions;
Evaluate autograders using pre-defined criteria and testing processes before courses launch and help escalate to the appropriate team(s) to fix;
Monitor course communication channels to identify issues during in-progress courses, and work with instructor and course team to prioritize emergent issues and paths to resolution;
Stay abreast of emerging technologies and trends in online education delivery and ideate on ways to improve the MADS program including ways to use LTI tools and personalization to meet diverse learning needs.
Live Course Support
Cooperate with MADS media designer on scheduling and filming monthly office hours, adds links to recordings, and archives recordings at completion of course;
Assist faculty in making pedagogical and operational decisions before, during, and after their courses run to increase student engagement and persistence;
Communicate with Coursera and follow incident management and escalation process on issues (technical and non) for Coursera to resolve;
Monitor and flags issues students raise while courses are in-session to the appropriate team(s);
Partner with academic advising and student services to support students' full participation in the MADS program.
Bachelor's degree in Information, Computer Science, Data Analytics, Data Science, Instructional Design, Learning Technologies, or equivalent combination of education, certification, and experience
Familiarity with online credit-bearing courses and programs, Learning Management Systems (LMS) like Canvas, Coursera, EdX, FutureLearn, Moodle, or others
Ability to write, troubleshoot, and implement basic code using Python 2 or 3 (or a similar language)
Ability to work well in a multicultural and collaborative environment
2 or more years of project management or operations experience in a higher education setting, or equivalent combination of experience in educational technology, instructional design, information science or consulting
Experience in a research focused university setting
Familiarity with the Jupyter notebooks development environment
Familiarity with the principles, practices, techniques, technology and standards of digital media production
Pedagogical knowledge of online and hybrid teaching, including instructional design theory and blended delivery
Experience with work productivity tools (e.g., Google Suite, Microsoft Office, etc.) and project management tools (e.g., Teamwork, Slack, Zendesk, and Trello)
For information about our commitment to Diversity, Equity, and Inclusion, please click here.
Benefits at the University of Michigan:
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off, including family leave time.
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.