Position Summary:
The Deposit Operations Specialist is responsible for supporting consumer and commercial deposit related products. This position will maintain knowledge of regulatory requirements along with performing the due diligence needed to ensure complete and accurate payment processing. This position will maintain a client focus and will partner with Treasury Specialists and sales team members to deliver a superior client experience.

Essential Responsibilities:
Job Function 1: Process Applications and Channel Deposit Operations Overseas – 60%

• Responsible for payment processing including wire transfers, debit cards, Automatic Clearing House (ACH) transactions, and check item processing.
• Manage return processes and handling of unauthorized transactions for ACH, debit card, and checks.
• Support business and retail banking platforms including, but not limited to, reviewing remote deposited items, adding accounts, creating and reviewing commercial set ups, and process monthly billing.
• Review account documentation for Deposit and Certificate of Deposit products for completeness and accuracy.
• Complete requests received from internal and external clients including but not limited to deposit account maintenance, asset verifications, research requests, and generate reports.
• Assist internal departments and external clients with deposit related processing inquiries.
• Identify Deposit Operations exceptions and collaborate with senior specialist or supervisor to resolve.

Job Function 2: Team Support – 25%

• Provide primary and backup coverage on processes, as needed.
• Participate in team meetings by providing insight, contributions, and feedback.
• Assist with team, deposit, or company-wide projects, as required.
• Create, update, and maintain written procedures in Alerus procedure (R&R) database.
• Identify and implement process improvements that enhance the client experience and build scale.

Job Function 3: Department, System, and Industry Knowledge - 15%

• Maintain an advanced level of knowledge encompassing all systems deposit operations systems and processes that pertain to the position.
• Maintain compliance knowledge of regulations, policies, and procedures.
• Actively pursue continuing education, reading, and self-development to enhance skills.
• Complete regulation, compliance, and additional training as assigned.
• Build solid working relationships with team members across the organization.

Position Requirements:
Qualifications:

• Associate’s degree or equivalent combination of education and/or related experience in the financial industry.
• Demonstrated communication and client-service skills.
• Experience with various Windows based software programs to include Excel, Word and Outlook.
• Demonstrated ability to manage high volume, time sensitive transactions and situations.

Personal Characteristics:

• Positive client centric attitude.
• Ability to prioritize multiple tasks through effective time management and organizational skills.
• Ability to work independently and in a team-oriented environment.
• Ability to accept, support and implement continuous change.
• Self-motivated and eager to take on new challenges.
• Detail-oriented with excellent organizational skills.
• Professional appearance and attitude.
• Analytical and problem solving abilities.
• Commitment to continued learning.

Physical Demands - Must be met with or without a reasonable accommodation:

• Extended periods of time sitting at a desk and using office equipment.
• Ability to operate a personal computer/laptop for approximately 8 hours per day.
• Extended time is spent reviewing physical and electronic documents.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
• Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.
• Will spend most of time in an indoor environment.
• Ability to work outside of normal business hours for testing and project work as needed.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.