Stanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.
The WorkLife Office (WLO), a part of University Human Resources at Stanford University, supports the University's academic mission through innovative programs and services to assist faculty, staff, postdoctoral fellows, and students in navigating the competing demands of their work, study, personal and family lives. The WorkLife Office is responsible for serving as the university's author and steward of its dependent care strategy which stands out among Stanford's higher-education peers as a comprehensive and forward-thinking set of programs and services.
JOB PURPOSE/POSITION SUMMARY:
Facilitate the workflow and operations support of WorkLife programs in consultation with senior leadership and provide program administrative support to additional WorkLife functions to ensure our scope of programs, services and resources are meeting the increased demand of the Stanford community.
CORE DUTIES:
Independently implement, administer, and evaluate day-to-day activities of the WorkLife Financial Assistance Programs and Lactation Support Program, under the strategic guidance of WLO leadership.
Process applications for eligibility which includes careful analysis and determination of eligibility using policy guidance, the review of highly confidential and sensitive financial information for clients, review and process claims for payment, regularly audit processes to revise and improve processes for greater efficiency, document processes for cross-training, manage the storage and relevant destruction of program files.
Facilitate SUNID sponsorship process for on-site dependent care programs.
Work independently on the program timelines, client relationships, customers, reports, application processing, and claim escalations.
Make independent decisions to approve/disapprove claims and bring forward escalations and issues for timely resolution. Represent decisions professionally and thoughtfully to gather client input to improve programs and processes while adhering to policy guidelines and leadership decisions.
Identify and execute tasks and objectives, making recommendations that impact policies and programs, and assigning resources to achieve the goals of the program.
Act as key contact and resource for program users and various UHR delivery partners. Thoughtfully work with customers/clients to address their questions throughout the process.
Under the guidance of the WLO leadership, collect, assemble and analyze data, create reports, review and explain trends, formulate and evaluate alternative solutions and/or recommendations to achieve the goals of our programs.
Participate in benchmarking trends to determine best practices and possible additions to policies. Applies finding to propose new processes and risk mitigation in order to strengthen overall grant program phases in partnership with the WLO leadership.
Create complex reports and spreadsheets which may utilize specialized software and systems.
Serve as lead for Service Now ticketing platform and as the "front line" for the WorkLife Office with clients seeking information, ensuring that tickets and requests for information are disseminated and followed up by appropriate WLO subject matter experts.
Facilitate WLO email distribution lists.
Provide content editing for WLO web pages.
Attend relevant UHR meetings to ensure relevant information and guidance is delivered back to the team and partner with UHR teams to identify opportunities for coordination and efficiencies.
Oversee and/or perform duties associated with program workshops, or events, may include scheduling, organizing, and facilitating operations of workshops, or events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget.
Compose and draft documents and correspondence for presentations, course handouts, grants, workshops, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites.
Participate in development and oversight of program budgets and monitor and approve expenditures for the WLO financial programs. As requested, provide forecasts, scenarios, and recommendations.
* - Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree in human development, communications, or business administration desirable and two years of working in a direct customer interface with diverse family populations desirable; some HR experience desirable or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Experience providing support and administration for financial assistance programs of any kind desirable.
Knowledge of human resources and benefit administration systems.
Highly competent user of MS Office (Word, Excel, Outlook, G-Suite). Comfortable with data manipulation and analysis.
Demonstrated expertise with HR management systems such as PeopleSoft/Oracle, data base manipulation and Internet research.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills, including experience and comfort speaking to individuals, with demonstrated ability to field questions and react quickly to the dynamics of the conversation.
Ability to take initiative and ownership of programs.
Ability to prioritize, multi-task and assign work to others.
Ability to routinely and independently exercise sound judgment in making decisions.
Excellent planning, organizational and analytical skills.
Ability to respond calmly and effectively to clients under pressure; ability to appropriately identify situations requiring referrals and intervention solutions outside the scope of this role.
Demonstrated ability to creatively seek answers to questions, escalate concerns as warranted, and close the loop on outstanding items quickly and efficiently.
Must be a strong team player with the ability to establish effective working relationships with peers, subordinates and superiors through contributions in team settings, working groups and committees. Must adapt shifting priorities.
Stanford experience/partnership strongly desired.
PHYSICAL REQUIREMENTS:
Ability to constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
