Stanford University has an immediate opening for a full-time Graduate Admissions Operations Coordinator in theOffice of Graduate Admissions, the operational backbone for campus-wide graduate admissions processes spanning more than 70 programs across five schools. Reporting to the Graduate Admissions System and Operations Manager, this newly designed role will support central graduate admissions operations to deliver a seamless experience for applicants and improve graduate admissions workflow, production, efficiency, and effectiveness for departmental staff and faculty.
This position is integral to creating a welcoming and helpful space for prospective Stanford graduate students and the schools, departments, and faculty that support them. The role is responsible for making recommendations and first-level decisions on issues regarding admission, using defined policies and practices and professional knowledge, and working on problems of moderate complexity where analysis of situations or data requires a review of a variety of factors. We seek candidates who can support the vision, mission and values of theDivision of Student Affairs, and supportOur Most Important Work.
Inclusion and diversity are integral to Stanford's commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students and staff from diverse backgrounds, or incorporating diverse perspectives in their work.
In this role, you will:
Evaluate domestic and international post-secondary academic credentials, independently applying University admission policies; ensure the validity of academic records and degrees; make final decisions regarding applicants' eligibility for admission.
Investigate issues with applicant records, researching information in multiple systems and consulting with Student Information Systems analysts and other departments as needed to resolve the root issue.
Review and make final decisions on applicant requests for fee waivers, TOEFL waivers, and other exceptions to university admission requirements.
Provide advice to applicants and department staff on graduate admissions processes and policies ranging from routine to moderately complex. Escalate more complex issues as needed.
Provide first-line response to applicants and troubleshoot time-sensitive issues raised by applicants.
Oversee and administer non-matriculated student applications and records and develop recommendations for streamlining non-matriculated student processes. Serve as subject matter expert for department staff regarding the varied policies and processes for non-matriculated programs. Interpret policies and counsel departmental staff who support non-matriculated students and programs.
Triage incoming emails and service tickets from applicants, recommenders, and department staff. Consult with staff in departments and schools to bring moderately complex application and matriculation issues to a full resolution.
Develop recommendations and provide guidance to department staff on entering and interpreting graduate admissions data in PeopleSoft.
Write job aids to document evolving processes.
Analyze data from various service channels (ServiceNow, Slate Inbox, chatbot) to develop content for frequently asked questions and provide recommendations to improve website and application design.
Develop reports in Slate CRM on graduate application trends.
Participate in testing to assist with annual application updates and other processes.
To be successful in this role, you will bring:
Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite and Google Drive.
Basic analysis and problem-solving skills.
Customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
In addition, preferred requirements include:
Familiarity with graduate admissions processes and best practices.
Proficiency with database/spreadsheet software.
Experience in academic credential evaluation.
Experience in Technolutions Slate CRM and PeopleSoft.
Working Conditions:
This position is currently designated as a hybrid role requiring a recurring on-site presence.
May work extended hours, evenings, and weekends.
The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date, unless granted a medical or religious accommodation
Frequently sit, perform desk-based computer tasks.
How to Apply:
To be considered, please submit a cover letter, and resume along with your online application.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture andunique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit courses. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
