Job Summary

The Operations Business Analyst and Project Manager has three primary areas of responsibility. 

First, they are responsible for analyzing the needs and demands of our customers and employees as they relate to the products and services administered by Operations.  Through this analysis they will determine if enhancements to existing products/services are needed or if new products/services are required.  Second, they are responsible for managing all projects related to Operations products and services and ensuring that they are completed on time and on budget. Third, they are responsible for analyzing Operations business functions and recommending enhancements to existing processes and/or systems, or new systems, with the goal of increasing efficiency.  In addition to these primary responsibilities, they will assist the Operations Officer with vendor and systems oversight including due diligence, risk assessments (Operational and IT), and vendor analysis.

Functions/Responsibilities

Business Analysis

• Analyze existing processes to ensure maximum efficiency
• Analyze existing systems/products to ensure maximum customer/employee benefit
• Monitor the needs and preferred banking channels of the market and our customers to determine if enhancements to existing products/services or new products/services are needed
• Based on the monitoring of our customer needs and preferences, establish requirements and benefits of enhancing existing or implementing new products/services
• Based on the analysis of our existing internal processes and systems, establish requirements and benefits of changing current processes or introducing new technology
• Analyze product/service/system options available from current or new vendors to determine if they meet the established requirements and benefits
• Complete cost benefit analysis to ensure that enhancing or adding new products/services is beneficial to the Banks financial position and/or reputation
• Make proposals to Senior Management based on the completed analysis 

Project Management

• Responsible for the coordination and completion of Operations related projects
• Evaluate, plan, test, set deadlines, assign responsibilities, and monitor project completion
• Work with stakeholders to ensure all project tasks are completed in a timely manner
• Provide regular status updates to Senior Management and Project Committee
• Ensure projects are completed on time and within the established budget
• Inform and train Bank staff on changes to enhanced or new products/services
• Work with the Marketing Department/Agency to coordinate customer notification of enhanced or new products/services
• Monitor for quality during project and after project completion; fine-tune when necessary

Operational Function Analysis

• Review existing Operations processes to ensure they are being completed with the highest level of efficiency
• Review current Operations systems to ensure they are being fully utilized to complete Operations processes with the highest level of efficiency
• Recommend process changes/enhancements or system changes/enhancements to meet efficiency goals
• Schedule systems reviews in consultation with Core Vendor
• Assist Operations Supervisors with Annual/Bi-Annual Production Analysis

Vendor and System Oversight

• Vendor Due Diligence Coordinator for Operations 
• Complete Risk Assessments on Operations managed products and services as required by Regulatory Agencies and established best practices
• Complete IT Risk Assessments as directed by the Vice President and Manager of Information Technology
• Assist the Senior Management with vendor oversight, vendor oversight and vendor contract analysis

Complete other duties as assigned. 

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Requirements

• Minimum of 5-7 years financial services operations experience
• Project Management certification (PMP, PMI, etc) preferred 
• Ability to effectively work with multiple stakeholders across different departments

All GSB Employees are expected to:

• Enthusiastically represent Greenfield Savings Bank within the community
• Be willing to contribute to the success of the Bank wherever possible and regardless of rank
• Advocate for and champion the success of GSB customers and colleagues