The mission of the OSU Department of Athletics is to Go Build Excellent, Authentic, Visionary Student-Athletes (GO B.E.A.V.S.).

The Assistant Director of Ticket Operations is responsible for, and will be the primary manager and the point of contact for Women’s Basketball, Wrestling, and other Olympic sports and special events as needed. Responsibilities include event creation, presentation, and maintenance of e.venue, pre-event sales, game-day sales preparation, ticket operations at events and post-event reconciliation. This position will be responsible for handling cash and credit card charges for deposit. Additionally, this position will assist with ticket operations for Football and will supervise the will call booth on game days. Position is expected to have the ability to upsell on inbound calls and make outbound calls related to their assigned sports to generate revenue.

Position Duties:

40% TICKET MANAGER Provides leadership and strategic direction to maximize ticket revenue for Women’s Soccer, Volleyball, Softball, and other special Olympic sports events as needed. Sets season, individual, and mini-plan ticket prices for assigned sports, which will have a direct impact on revenue generation, marketing, video, Our Beaver Nation, and setting of precedence moving forward. This position is available to both internal (coaches and staff, marketing, video, Our Beaver Nation, students, student athletes) and external (alumni, boosters, public, PAC-12 peers, Paciolan representative/contact) partners and customers. Problem-solves and assists the public with ticket issues on sight, which may involve making exceptions to policies and procedures. Responsible for pre-event sales, location set up, event ticket operations management, recording home game attendance, auditing and reporting and all other related post-event reconciliation. Responsible for printing single game tickets for all ticketed events. Provides leadership on all customer service initiatives for the unit. Has the authority to make discretionary exceptions to policy and may act as the leader of the unit, as well as the Director of Ticket Operations, in his/her absence. This position may be required to travel with assigned sports for post-season or pre-conference events.

20% EVENTS Works Football game days and sports as assigned; this includes game-day preparation and sales and post-event reconciliation. Assists in managing student workers on Football game days. Manages all home events for assigned sports (Women’s Soccer, Volleyball, Softball and other Olympic sports and special events), as well as traveling for any pre-conference, post-season or conference tournament events. May also be required to work events for other sports as needed.

20% CASH FLOW Supervises the flow of monies deposited by the ticket office and assists with balancing the cash windows. Balances deposits with the monthly bank statement. Collects on returned checks and denied charges on credit cards. Prepares billings for accounts receivable. Balances all daily batches and credit card settlement. Provides monthly ticket sales reports to the business office.

20% CUSTOMER RELATIONS AND GENERAL OFFICE DUTIES Ensures that all ticket offices and booths are always presentable to the public, both visually as well as with regard to office preparedness. Must be capable of outbound communication to season ticket holders and customers, as needed, and with outstanding customer service skills. Will be responsible with processing orders and donations via phone and window when necessary. Updates ticket information on osubeavers.com and beavertickets.com and/or sends the updated information to Sports Information or Beaver Creative to update. Orders all office supplies needed for the ticket office. Maintains the ticket office storage area on an annual basis.

40% TICKET MANAGER Provides leadership and strategic direction to maximize ticket revenue for Women’s Soccer, Volleyball, Softball, and other special Olympic sports events as needed. Sets season, individual, and mini-plan ticket prices for assigned sports, which will have a direct impact on revenue generation, marketing, video, Our Beaver Nation, and setting of precedence moving forward. This position is available to both internal (coaches and staff, marketing, video, Our Beaver Nation, students, student athletes) and external (alumni, boosters, public, PAC-12 peers, Paciolan representative/contact) partners and customers. Problem-solves and assists the public with ticket issues on sight, which may involve making exceptions to policies and procedures. Responsible for pre-event sales, location set up, event ticket operations management, recording home game attendance, auditing and reporting and all other related post-event reconciliation. Responsible for printing single game tickets for all ticketed events. Provides leadership on all customer service initiatives for the unit. Has the authority to make discretionary exceptions to policy and may act as the leader of the unit, as well as the Director of Ticket Operations, in his/her absence. This position may be required to travel with assigned sports for post-season or pre-conference events.

20% EVENTS Works Football game days and sports as assigned; this includes game-day preparation and sales and post-event reconciliation. Assists in managing student workers on Football game days. Manages all home events for assigned sports (Women’s Soccer, Volleyball, Softball and other Olympic sports and special events), as well as traveling for any pre-conference, post-season or conference tournament events. May also be required to work events for other sports as needed.

20% CASH FLOW Supervises the flow of monies deposited by the ticket office and assists with balancing the cash windows. Balances deposits with the monthly bank statement. Collects on returned checks and denied charges on credit cards. Prepares billings for accounts receivable. Balances all daily batches and credit card settlement. Provides monthly ticket sales reports to the business office.

20% CUSTOMER RELATIONS AND GENERAL OFFICE DUTIES Ensures that all ticket offices and booths are always presentable to the public, both visually as well as with regard to office preparedness. Must be capable of outbound communication to season ticket holders and customers, as needed, and with outstanding customer service skills. Will be responsible with processing orders and donations via phone and window when necessary. Updates ticket information on osubeavers.com and beavertickets.com and/or sends the updated information to Sports Information or Beaver Creative to update. Orders all office supplies needed for the ticket office. Maintains the ticket office storage area on an annual basis.