a. Direct and assist patients through the self-check-in process to ensure that patient demographics are updated and consent forms are obtained and signed.
b.Process phone call requests to the Triage Nurse via template within the electronic health record for continuity of care.
c. Assist with the schedule and cancellation of all patient appointments, scanning, mail distribution, and release of information requests during busy times.
d. Document health information flow and data format accurately and with great attention to detail to ensure that proper medical information is maintained and successfully imported into the correct medical record. The medical record is used for decision-making by providers and other staff and must be timely, relevant, complete, and accurate. Wrong, late, or incomplete information can have negatively impact patient care. Due to the demands placed on the individual in this position, the nature and scope of the job and complexities of interpreting data, there is a potential for great consequence of error that could result in permanent loss of medical information or its incorporation into the incorrect medical record that could also negative impact patient care. Health care treatment and administrative decisions made by provider staff are based upon information contained in the medical files. Individual contact with providers or system users may be necessary to prevent errors in the instruction or the correction of errors.
e. Brainstorm system requirements, communicate and understand system languages to accomplish daily functions. Data contains private personal demographics and health care information, which is further complicated by system upgrades, future increases in system interfacing, and more data files and user of the system. This position must be flexible and quickly change work priorities and learn new information to meet the health care organization's changing needs.
f. Comply with regulatory, legal, and procedural policies, as well as possess the ability to explain these policies with contacts and maintain confidentiality and security at all times
Public Contact (30%):
a. Responsible for maintaining contact with students, parents, employees, supervisors, managers, administrators, physicians, medical staff, and external organizations either by phone or face-to-face.
Attend monthly departmental meetings as required.
Office Equipment Operation (5%):
a. Operate a personal computer on the network with DTS functions and capabilities; Fujitsu scanning software; Medicat (electronic health record), fax machine, and copier. Banner (student tracking system).
Use Banner (student tracking system) frequently to clarify data validation issues.
c. Employ all aspects of the system requirements of the electronic health record to retrieve and correct data, as well as assist medical and clinical staff with training and workflow at the front desk.
d. Work with management for decisions and problem-solving regarding the automated office systems when computers or peripherals go off-line and with any problems associated with the record system.
Special Instructions To Application:
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Applicants must be currently authorized to work in the United States on a full-time basis.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 400158
Organizational Unit Overview:
The Student Health Service of East Carolina University is a separate and distinct department within the Division of Student Life and is charged with the responsibility of providing primary health care for its student body, which now exceeds 29,000 persons. The primary care encompasses delivery of acute medical care; preventive medical care, health education; mental health care; laboratory and pharmaceutical services; administrative support services; and advisory and educational assistance to other university departments, i.e., Athletics, Intramural Recreational Services, Health and Physical Education, Recreation and Safety and other departments of the College of Arts and Sciences. The Student Health Service is mandated by the University of the State of North Carolina to delivery
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.